If you would like to report a warranty claim or have a complaint under the statutory warranty, please send us an email with your name, a description of the defect with photo and invoice number to firstname.lastname@example.org .
Bikes, parts and surfaces are guaranteed for two years from the date of purchase. This does not apply to wear parts such as bearings, cables and covers, springs and seals, lubricants and brake fluid, chainrings, chain and sprockets, saddle, grips and handlebar tape, tyres and inner tubes. The warranty period is 90 days from the date of purchase.
The general warranty conditions can be found in our General Terms and Conditions.